HANDLING CUSTOMER CONCERNS
I’ll Email Them to You Later
That would be awesome (Name) ! I appreciate you wanting to help me. However, I know you're REALLY BUSY & I’d hate to have to call you while you’re with family or at work. And, without referrals, I can’t do any more demos. BTW as a reminder, they don’t have to buy ANYTHING. So, if we could start with 1-2 off the top of your head now, and then send me the rest later it would really help me out. So, who are 1-2 people that you think are nice?
Don’t Know That Many People
It’s totally fine, especially since I get paid just to show it to them, even a few REALLY helps! So, let’s just start with a couple and we can come up with more later! So how about your... (thought joggers)
Don’t Like to Give Out People’s Names
I don’t blame you! If it were somebody else giving them a call besides me, I would be hesitant too. But I promise it will just be me so... ASK AGAIN.
I’ll Email/Text Them to You Later
(Although most customers mean well, it is extremely unlikely that they will send you referrals later)
Sure no problem, however since I know you’re so busy, I’d hate to ask you to work on this while you’re running your house, at work, or taking care of your kids. Can we come up with 1-2 right now and we can get the rest later? How about your... (thought joggers)
Let Me Call Them First and Get Back to You
Of course! I wouldn’t want to see them if they aren’t interested. To make it easier, go ahead and jot down their names and numbers and I will follow up with you tomorrow and you can let me know who it’s okay to call and who to cross off the list OR Perfect! Could we call a couple of them now and see what they say before I go?
I Don’t Feel Comfortable Giving Out My Friends' Numbers to People They Don’t Know
No worries I totally understand. Because I wouldn’t want to randomly call anyone like a telemarketer, I was actually going to ask you to reach out to your friends first to give them a heads up before I contact them. I have a super short text message I am going to send you that you can send to your friends to let them know that I’ll be calling. If for any reason they let you know they don’t want me to call, let me know and I’ll scratch them off my list! But this way I am able to show my manager that I’m working hard and I am able to keep setting up appointments and fill up my schedule! So if you could only give 3 names of really nice people who would be able to just take a look and don’t need to buy anything, I would really appreciate it! Who do you think I could write down first?